Dining Experience & Customer Care

Module 1 Dining Experience
Unit 1 The Dining Experience
Unit 2 The Dining Experience Process
Unit 3 Dining Room Description
Unit 4 Person Centred Nutritional Care
Module 2 Customer Care
Unit 1 Customer Care - What we do
Unit 2 Customer Care - How we do it
Module 3 Protected Mealtimes
Unit 1 Why have protected mealtimes?
Unit 2 Protected Mealtimes - How we do it
Module 4 Evidence and Audit
Unit 1 Evidence
Unit 2 The Audit Tool
Module 5 Training
Unit 1 Training
Module 6 Action Plan
Unit 1 Action Plan